Shipping Policy
All orders placed before 14:00 CET/CEST (Amsterdam time, Monday to Friday) are picked up by our carrier the same day. Orders placed after 14:00, or during the weekend, will be dispatched the next business day. All shipments are insured, and a signature is required upon delivery.
Shipping within Europe (free) We offer free shipping to the following EU countries: Austria, Belgium, Germany, Denmark, Spain, Finland, France, Greece, Italy, the Netherlands, Portugal, and Sweden. Thanks to our carriers UPS, DHL, and DPD, delivery takes 2 to 5 business days under normal circumstances. (In December, there may be slight delays of up to 1 extra business day.)
Shipping to the United Kingdom We offer free shipping to the United Kingdom on all orders. Delivery takes approximately 3 to 7 business days. Please note that VAT and import duties may apply and are the responsibility of the customer.
Shipping to the United States We offer free shipping to the United States on all orders. Delivery takes approximately 5 to 10 business days. Import duties and taxes may apply and are the responsibility of the customer.
Additional Costs All buyers outside the EU are responsible for applicable taxes, import duties, and other fees. Please contact your local customs office for more information.
Track & Trace All orders are shipped with a tracking code, shared within 24 hours after dispatch. Please also check your spam folder for the shipping confirmation.
Non-Delivery
If your order has not been delivered within a reasonable time after receiving the tracking information, please contact us at info@leaderwatchwinders.com. We will contact the carrier and keep you informed.
If the carrier informs us that the package cannot be delivered, we will send a replacement item.
If the carrier reports that delivery to the address is not possible, we will ask for an alternative address or refund the full order amount.
Damaged Delivery
If you receive a damaged item, please contact us within 48 hours. We may request photos of the damaged package and item.
Send an email to info@leaderwatchwinders.com with your order number, contact details, and photos.
Non-Delivery – Return Shipment
If the shipment cannot be delivered to the specified address, the order will automatically be returned to our warehouse.
We will contact you once this happens and offer to resend the item.
If the failed delivery is the result of incorrect information provided by the customer, we reserve the right to charge shipping costs.
Contact Details:
Store Name: Leader Watch Winders
Company Address: Noordeinde 103, 1141J Monnickendam, Netherlands
Chamber of Commerce Number: 89870298
VAT-No: NL865137882B01
Phone Number: +31 6 13020098
Email: info@leaderwatchwinders.com
Opening hours customer service
Monday - Friday: 09:00 - 17:30 (GMT+1)
Saturday: 10:00 - 15:00 (GMT+1)
Sunday: Closed
We aim to respond within 24 hours.